FAQ - Visiting Us
How do i get there ?
Are children welcome at the resort ?
Of course they are. But as our Resort does not meet international safety standards, parents must watch their children. For younger children we can provide extra beds in your bungalow.
What languages do your guides speak ?
Indonesian and English.
How Can I book ?
Fill the contact form, tell us what you like to do, your travel dates, number of people, and we will get back to you. We will answer quickly with a straightforward reply.
Is it safe ?
In urban areas in Papua disturbances sometimes occur. The Baliem Valley is not such an area. The Baliem Valley is a tranquil place, and our Resort is surrounded by friendly and cooperative villages. It is 100% safe.
Do you have Wifi ?
Yes, complimentary Wi-Fi is available in the lobby/restaurant area, but please note that there’s no Wi-Fi in the bungalows. The cellular reception in our resort ranges from fair to good. All in all, you can stay connected during your visit. However, if you have important work to do, our Resort is not the place for you.
What Payment methods do you offer ?
For payments made during the booking process, we offer a range of secure international payment methods, including Visa, Mastercard, and bank transfer (IBAN). The payment methods available to you may vary depending on the invoice currency and your country of residence. Payments made by credit card are subject to a 3.5% processing fee.
Once you have arrived at our resort, cash payments in Indonesian Rupiah (IDR) remain the preferred method of payment for any on-site purchases. However, we can also accept Visa and Mastercard for smaller expenses, such as drinks, souvenirs, or other incidental purchases. Please note that credit card payments at the resort cannot be used to settle the balance of your booking or other larger payments, which must be arranged in advance during the booking process.
Why do you consider yourself an Eco lodge ?
Our Resort is situated in idyllic nature, surrounded by villages of the locals. The Resort owns 1000+ hectares of private land. This land is left in its natural state and protected from deforestation and destruction. Moreover, a large part of our staff comes from the surrounding area, we receive our resources from there, we are a direct supporter of the local population, and have been for 20 years.
is it okay to take photos of people ?
That depends. A pig festival, for example, gives you a great opportunity to take pictures. You come as a guest and are treated as such in a friendly way. People you meet by chance, on the other hand, will most likely demand payment or even refuse a photo altogether. If you are unsure, ask your “subject” before taking the photo.
are the excursions private or do other guests join as well ?
All excursions are organised especially for you. You have your own guide and vehicle. The only exception are pig festivals, where we put guests together in small groups if possible. During the Wamena Festival all activities are done in small groups unless we confirmed you otherwise.
What food do you serve ?
In our restaurant we serve mainly Indonesian food. For lunch and dinner, rice, potatoes and all kinds of vegetables are the main ingredients. Most of the vegetables and fruit come from the farmers in our direct neighbourhood. We also serve meat or fish from the market. Our breakfast is similar to an American breakfast, but mostly vegetarian. We are sure you will enjoy it.
